Support Policies
We strive to offer the best support services in the industry.
When you lease SuccessWare, you receive free upgrades plus full access to all of our phone and online support services, which includes technical support on our toll-free 800 line between 10:00 am and 5:00 pm Eastern Time, Monday through Friday.
Purchases come with free upgrades and support services for one year.
How much support do I receive with my SuccessWare purchase or lease?
SuccessWare comes with one full year of technical support on our toll-free 800 line and our support request form. If you lease SuccessWare, your support continues as long as you are in good standing.
When does my SuccessWare support end?
If you purchased SuccessWare, your support ends on the one-year anniversary date of your original purchase. If you lease SuccessWare, your support continues as long as you are in good standing.
How can I receive support after my support ends?
Simply contact us to purchase a support plan.
Email: orders@successware.net
Phone: 800–593–3767
What if my support has ended and I believe I'm experiencing a technical problem with SuccessWare?
Our paid support services are meant for "how to" questions like "How do I create custom labels?" Support services are always free for those who are experiencing technical difficulties with SuccessWare. Simply phone us at 800–593–3767 or fill out our Support Request Form and we'll help you with your problem.
Please note that "technical difficulties with SuccessWare" do not include problems caused by you, your staff, your computer system, or your network (viruses, hard drive malfunctions, system software problems, etc.). If you are experiencing any of these problems, you must purchase support services.
