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Support
Policies
We
strive to offer the best support services in the entire software industry
(see what our clients have to say about
our support). SuccessWare comes with free upgrades for one year
plus full technical support for one year on our toll-free 800 line between
10:00 AM and 5:00 PM Eastern Time Monday through Friday. Plus, you can access our online support services by clicking Support at the top of any of our web pages at any time. Leasers in good standing always have full access to all of our phone and online support services.
If you purchased SuccessWare, you can continue your support and
upgrade services after your first year has ended with
any of the options listed below. Please
note that the listed prices and plans are subject to change without
notice.
To purchase one of the following plans online, visit
the SuccessWare Store.
| Product
Description |
Single-User |
Multi-User |
Gold
Subscription & Support Plan
Continues all of the support you received during your
first year with SuccessWare. Technical support via E-mail,
Fax and toll-free 800 line for one year plus all SuccessWare
upgrades during the year. Your subscription year always begins
on the date your subscription was due. If your subscription
has lapsed for more than one year, you are not eligible for
this plan (see “Subscription & Support Plan Reentry”
below). Please see Support
Q&A and Why Subscribe?
for more information. |
$595 |
$895
+
$75/user* |
Silver
Subscription & Support Plan
Technical support via E-mail for one year plus all SuccessWare
upgrades during the year. Your subscription year always begins
on the date your subscription was due. If your subscription
has lapsed for more than one year, you are not eligible for
this plan (see “Subscription & Support Plan Reentry”
below). Please see Support
Q&A and Why Subscribe?
for more information. |
$494 |
$795
+
$75/user* |
Subscription
& Support Plan Reentry
Enables you to get back into the subscription program
if your subscription is more than one
year out of date. Includes the Gold plan above and your subscription
year begins on the date of your reentry purchase. So, in addition
to receiving an upgrade to the current version, you will receive
all upgrades released for one full year. Please see Support
Q&A and Why Subscribe?
for more information. |
$990 |
$1,490
+
$200/user* |
Bronze
Support Plan
Technical support via E-mail for one year. SuccessWare upgrades
as well as phone support are not included. SuccessWare
upgrades may be purchased separately. Please see the Support
Q&A for more information. |
$195 |
$295 |
|
*3
user licenses come with the base price. Price per user is for the 4th
and each subsequent user.
Prices and products subject to change without
notice.
If
you do not wish to join a subscription plan, upgrades are available
separately. For current upgrade prices, click
here.
Questions & Answers
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