Setting Up Web Inquiries

The following instructions will help you set up web inquiries using standard HTML files. If your web site uses Adobe Flash, see Setting Up Web Inquiries with Adobe Flash.

• Choose Web Inquiry Form Wizard from the Inquiry menu.

A wizard will appear to help you create the form that prospects will fill out on your web site. It will walk you through each step in creating an HTML form that you or your web designer can incorporate into your site.

• Paste the generated HTML into the HTML source code of your web page.

Since the wizard knows nothing about your site's look, it creates a very basic form so that you or your web designer can customize it to conform to the rest of your site's design. Just make sure that all of the elements of the form, including field names, the form properties, and hidden fields are not deleted or modified. However, you can remove any fields or pop ups that you do not need. You can also force prospects to enter a value into a field by prefixing its name with "req_" (for example, by changing First_Name to req_First_Name). To allow them to leave a field blank, remove the "req_" prefix.

• Choose Web Inquiry Error Page Wizard from the Inquiry menu

A wizard will appear to help you create the HTML code to insert into the page to display when prospects fill out the form improperly (the error page). By inserting this code (an HTML comment), the page will be able to tell them how to fix their mistakes.

• Paste the comment where you want the explanation to be displayed.

It can appear anywhere within the HTML source code where visible text can be placed. When a prospect makes a mistake, the SuccessWare web server will replace this comment with an explanation of what is wrong and how to fix it.