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Frequently Asked Questions Q. I purchased the KaneSwipe credit card reader, but it doesn't seem to work. What should I do? A. Here are a few things to check: 1) Make sure credit card processing is set up in SuccessWare by choosing Security from the File menu and clicking the Credit Cards tab in the window that appears. You must have an active merchant account. 2) If you are running MacOS X Tiger 10.4 or later, a window may appear the first time you plug in the reader stating that you cannot use the new "keyboard" until it is identified. Simply close the window and the reader will work fine. 3) Make sure the light on the reader is lit. If it isn't, the reader is defective, it isn't plugged in properly to a functioning USB port, or the system is not recognizing the device. Contact Kanecal for support at http://www.kanecal.net/. 4) Try opening a text editor application such as NotePad on Windows or TextEdit on Macintosh and swiping a card. The card's track information should appear within the open window in the editor just as if you typed it on your keyboard. If it doesn't there is probably something wrong with your reader. Contact Kanecal for support at http://www.kanecal.net/. |
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