Frequently Asked Questions

What makes SuccessWare better than other studio management software?

SuccessWare makes it easy to understand, plan and control all aspects of your business including tracking your clients and orders, marketing, income, expenses, pricing, cash flow, bank accounts, loans, credit cards, appointments, studio work-flow, task assignments, orders, portrait sessions, weddings, sales taxes, prospects, vendors, and more in one unified software solution.

What makes SuccessWare better than off-the-shelf accounting software?

SuccessWare is designed for photography studios. It uses a proven "managerial" system of accounting. This simple and effective system enables you to see the financial aspects of your business clearly without needing an accountant's interpretation. This clear understanding of your studio business empowers you to take action to improve and grow your business. If problems arise, you are aware of them early and can take steps to avoid even bigger problems in the future. Knowing exactly what's going on in your business financially on a day-to-day basis helps you become more profitable and gives you peace of mind. Off-the-shelf software isn't designed specifically for photography studios and uses a "custodial" system of accounting. This system is designed to help your accountant pay your taxes, but it isn't designed to give you the insight you need to run your business at peak level on a day-to-day basis. SuccessWare provides you with both the information your accountant needs to pay your taxes and to help you manage your business more effectively and profitably.

After spending hundreds of dollars on studio management software that doesn't work, why should I take another chance with SuccessWare?

We understand your hesitations. No one wants to waste their hard earned money. Most of our clients have found that SuccessWare not only works well, but it has enabled them to make significant strides in their businesses. They're happy they made the investment! Plus, we offer a fully functioning demo so you can try everything out before you buy. And because we want our clients to feel confident in their decision to lease or purchase SuccessWare, our software comes with a 90-day, 100% money-back guarantee. So you see, there really is no reason not to give it a try.

What kind of customer support does SuccessWare offer?

We strive to offer the best support services in the industry. Purchasers of SuccessWare receive free upgrades for one year plus full technical support for one year on our toll-free 800 line. Support and subscription plans are available after the first year. Lessees receive full technical support on our toll-free 800 line plus all upgrades as long as they continue to lease. See our support policies for full details. We also offer one-on-one jump start appointments including screen sharing to help you learn more effectively, online training so you and your staff can learn at anytime during the day or night, comprehensive on-screen user guides, and more.

I have a very small photography business. Is SuccessWare right for me?

If you would like to grow the income produced by your business (perhaps to enable you to go from part time to full time) then SuccessWare is perfect for you. Even if you don't wish to grow past the "small" stage, SuccessWare can save you time by organizing your business life and it can help you make the most of the sales dollars you do receive.

What kind of documentation is available for SuccessWare?

SuccessWare comes with comprehensive online user guides that are easily read and have links to other related parts of the software. This makes finding your answers and tips on using the software easy. We also offer a large variety of free online training videos.

Is training available for SuccessWare?

Yes. We offer one-on-one calls and screen share sessions to help you learn any part of SuccessWare. These sessions are free to our supported clients.

I've been using other software for many years and I don't want to lose all of the information that I have stored. Can I transfer my current information into SuccessWare?

Yes. Please ask us about your specific needs.

I want software that is easy to use. How hard is it to "get up and running?"

Getting up and running with SuccessWare is easy. You, however, are the determining factor. If you think it is going to be hard, then yes it can be. But if you have a positive approach and know that change is going to be good for your business, then it is a piece of cake. And of course, we have awesome folks here at SuccessWare to help you every step of the way.

Can SuccessWare help me understand which areas of my business are most profitable?

Yes. SuccessWare shows the profitability of each of your product lines — weddings, studio portraits, seniors, etc. — by producing separate Income & Expense Statements for each. Doing so tells you which product lines are giving you the best return on your time and business investment. As for the product lines that are less profitable, you may determine whether to continue to offer them or how to make changes so they become more profitable.

Can I use SuccessWare to market more effectively to my clients?

Yes. SuccessWare’s in-depth search capability allows you to target your marketing to clients and prospects who match a set of criteria that you determine. You can search for birthdays, product lines, clients who have been in recently or haven’t been in for years, etc. Once you have this list, you can print mailing labels and marketing letters or send emails to them. You can use SuccessWare's full-featured word processor to compose personalized letters. You can print a single letter or use SuccessWare's "merge" feature to print a letter to many people. SuccessWare prints mailing labels in all shapes and sizes. It comes with all of the popular Avery® label formats predefined or you can create formats for any other brand of labels. You can even use any of the popular DYMO® LabelWriter brand printers to print your labels.

Can I see my contacts and schedule on my mobile device?

Yes. SuccessWare syncs with mobile devices — iPhone, Android, iPad, etc. So you can see your schedule as well as your clients, prospects and vendors everywhere you go. And changes you make on any device will also be automatically updated within SuccessWare.

Will SuccessWare remind me and my staff about upcoming appointments?

Yes. SuccessWare has built in reminders. It can remind you via text message, email and/or an on-screen message. It's your choice! You can set up one or more reminders for any appointment or session. You won’t miss appointments because SuccessWare always has your back.

Can SuccessWare tell me if my advertising is working?

Yes. SuccessWare shows you how well each of your marketing campaigns, direct mailings, emails, advertisements, etc. are doing in terms of number of inquiries, booked clients, actual sales generated, etc. You'll have the information that will allow you to spend your valuable advertising dollars more effectively.

Can I print checks with SuccessWare?

Yes. SuccessWare has full bill-paying and check-writing capabilities. You can use any brand of computer-printable, pre-numbered checks you desire.

Can I print invoices for my clients using SuccessWare?

Yes. SuccessWare comes with predefined invoice templates that you can use "as is" or customize for your specific needs. You can easily add your studio name, address, logo, etc. SuccessWare also allows you to create a black & white or color version that will coordinate with your studio brand and colors. You can create as many invoice styles as you desire. In addition, you can send monthly statements and even e-mail invoices to your clients. You have unlimited options!

Can I keep track of a client's past sittings and purchases in one place?

Yes. SuccessWare allows an unlimited number of sessions and orders for each client. You don't have to create a "new" client when a past client returns to your studio. SuccessWare tracks a client's history with ease.

Can I monitor all of my accounts and reconcile within SuccessWare without using another software package or reconciling by hand?

Yes. SuccessWare handles all types of accounts including checking, savings, loans, credit cards and cash. It makes it simple to monitor all transactions and reconcile with account statements.

Will SuccessWare help me with sales tax reporting?

Yes. SuccessWare includes a sales tax report that will help pay your sales taxes. It breaks down the information based on your taxable sales and nontaxable sales on a state-by-state basis. SuccessWare also allows you to track city, state and county taxes.

Can I use SuccessWare for filing my income taxes?

Yes. SuccessWare has all of the same information that a custodial accounting package has, but it is made for photographers so you can better understand the financial information it provides. All of the reports your accountant needs for tax preparation are easily accessible.

What is business planning and do I really need it?

The most important managerial task any business owner performs is to create an annual business plan. A business plan brings structure, discipline, and accountability to your marketing and management efforts; without it, your business lacks direction and control. Many of our clients thought that business planning was a waste of time. But after trying it, they're convinced it's the best thing they've ever done for their businesses and themselves.

Can SuccessWare provide me with accurate sales averages?

Yes. SuccessWare shows the average sale for each type of session you perform (weddings, seniors, studio portraits, etc.). Some other studio management packages report sales averages based on orders instead of sessions, so you can't figure out how much you sell on a typical session without doing tedious hand calculations.

Can I afford SuccessWare?

Our clients report that SuccessWare is well worth the price. By using its planning, pricing and tracking features properly, the additional compensation you'll receive from your business in the coming years should far outweigh your investment in SuccessWare. In addition, our leasing option makes SuccessWare very affordable for virtually any studio.

I have more questions. Where can I get answers?

Simply contact us and we'll be happy to answer all of your questions!

Email: info@successware.net

Phone: 800–593–3767

©2016 SuccessWare, Inc. All Rights Reserved.
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